Returns & Exchanges
At EMPIRE, we stand behind our gear. If your equipment or apparel doesn't meet your performance standards, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, clean condition.
Label and Ship
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned gear, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing